Haye-e-Lilac

Shipping

Your order may split and arrive in multiple packages from different locations, but no need to worry as there is no extra shipping cost involved.

Shipping Charges

Domestic Shipping: Shipping is completely free.

Processing Time

Orders are processed within 3-5 business days.

Please note, during sale, processing time may be longer.

Track Your Order

Once your order has shipped, you will receive an email with tracking information.

Returns and Exchanges

General Policy

• All purchases are non-refundable.
• Exchanges are accepted within 14 days of purchase.
• Products must be unused, unwashed, and in original condition, with all tags, labels, and packaging intact.
• Items will be exchanged at the current selling price.
• No exchange on fragrances, undergarments, jewelry & accessories.

Store Exchange

• All purchases are non-refundable.
• Exchanges are accepted within 14 days with the original receipt at any ALEEZ store countrywide. Product must be unused with tags, labels & original packaging.
• Items will be exchanged at the current selling price.

Online Orders

Online purchases follow the same 14-day exchange policy at any ALEEZ store. You can return or exchange your online order in two easy ways:

1. Exchange at Any ALEEZ Store (Fastest Option)

• Bring the product along with the original invoice.
• Product must be unused with tags, labels & original packaging.
• Items will be exchanged at the current selling price.

2. Return via Courier

• Contact our Customer Support within 14 days of delivery and share your order details and issue.
• Our team will verify the claim and arrange return shipping.
• Pack the item securely with original labels, tags, and packaging.
• Once received, a replacement or appropriate resolution will be provided.

Damaged or Defective Items

If you receive a damaged, incorrect, or defective product:

• ALEEZ will cover the return shipping cost.
• A replacement, exchange, or appropriate resolution will be provided.
• Claims must be reported within 7 days of delivery through our customer support.

Important Notes

• No cash refunds. Bank reversals and store credits are allowed on e-commerce returns on invoice price.
• Exchange is subject to stock availability.

*Please note that images of each product's color and design may vary slightly from the actual product due to different device screen settings, lighting, slight differences in product finishes over time, size and other factors.

**ALEEZ reserves the right to cancel or edit your order for reasons including unavailability of stock, declined payment or inaccurate pricing.